UNFPA hereby solicits a quotation for the following service: “Proposal for the support provided to People’s Advocate, to develop a new Case Management System (CMS)”

UNFPA is looking to contract a company that will create a modern system for managing the cases handled by the People's Advocate Office and the publication of recommendations. The system will enable the initial
registration and follow-up of the cases and the documentation of all actions performed.

This Request for Quotation is open to all legally-constituted providers that can provide the requested services and have legal capacity to perform in the country, or through an authorized representative as specified in
the Terms of Reference, Annex II of the RfQ document attached above.

Objectives and scope of the Services

The main objective is to implement a modern system for managing the cases handled by the People's Advocate Office and the publication of recommendations. The system will enable the initial registration and follow-up of the cases and the documentation of all actions performed from the moment of registration and opening of the file until the closing of the case and publishing recommendations according to specific areas. These cases will then be archived and used to generate various reports and statistics. Compared to the Client’s older technology, CMS leverages a newer and more flexible technology of webbased architecture. It can be connected to other systems and also address future needs.

I. Questions or requests for further clarifications should be submitted in writing to the contact below:
Albana Gribo
Tel Nº: 355-4-45-00-015/16/17
Fax Nº: +355 4 45 00 018
Email: gribo@unfpa.org

The deadline for submission of questions is Wednesday, 23rd of March, 2022. Questions will be answered in writing and shared will parties as soon as possible after this deadline.

II. Content of quotations
Quotations should be submitted in a single email whenever possible, depending on file size. Quotations must contain:
a) Technical proposal (no specific format required), in response to the requirements outlined in the Technical Specifications Requirements for ICT project (document attached above) and TORs, Annex II in the RfQ document attached above.
b) Price quotation, to be submitted strictly in accordance with the price quotation form, Annex I of the RfQ document attached above.

Both parts of the quotation must be signed by the bidding company’s relevant authority and submitted in PDF format.

III. Instructions for submission
Proposals should be prepared based on the guidelines set forth here, along with a properly filled out and signed price quotation form, and are to be sent by email to the address indicated below no
later than: 25th of March, 2022; at 05:00 pm hrs.
Addressed to: UNFPA Albania CO procurement department
To official Email address: procurement.alb@unfpa.org
Please note the following guidelines for electronic submissions to UNFPAs procurement dedicated email address:

Proposals, including both technical and financial proposals, that do not contain the correct email subject line may be overlooked by the procurement officer and therefore not considered.

 The total email size may not exceed 20 MB (including email body, encoded attachments and headers).
Where the technical details are in large electronic files, it is recommended that these be sent separately before the deadline.

For more information, please refer to the RfQ document and Technical Specifications attached above.